PRIVACY POLICY

BASIC INFORMATION ON DATA PROTECTION

GEETANJALI RAMCHANDANI, under the Trade Name of MY TOUR PLAN, hereinafter Owner, undertakes to comply with current legislation at all times regarding the processing of personal data. Through the following privacy policy, the Data Controller in accordance with the requirements set forth in the GDPR and the LOPDGDD informs users of:

1. WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?

The person in charge of the data processing is GEETANJALI RAMCHANDANI, under the Commercial name of MY TOUR PLAN:

THE OWNER informs the user that the data that he provides us through browsing our website, the contact form or by sending emails, will be processed by THE OWNER and that said process is collected in the Registry of process Activities managed by THE DATA CONTROLLER in accordance with the provisions of article 30 of the GDPR.

GEETANJALI RAMCHANDANI (MY TOUR PLAN), has a current contract with the company GAC ACOSTA & TORRES, SL with CIF: B-38878260, as a Data Protection Delegate company, with registration number DPD-073024/2019 and address for the purposes of Notifications Calle Doctor Pisaca, 6, 2nd Floor, Door 1 Left, 38400, Puerto de la Cruz, Santa Cruz de Tenerife, Spain. Phones: +34 922.381.422./699.498.749./678.525.476. : dpd@gacacostaytorres.com

GEETANJALI RAMCHANDANI (MY TOUR PLAN) can modify at any time the conditions or offers published on its website (prices, products, promotions, and other commercial and service conditions). GEETANJALI RAMCHANDANI (MY TOUR PLAN) reserves the right to change the route for security, adverse weather or logistic reasons. (hereinafter MY TOUR PLAN)

2. WHAT ARE YOUR PERSONAL DATA USED FOR?

At MY TOUR PLAN, we process data both from users of our website and from third parties that maintain relationships with us. In order to make it easier for you to know the process we carry out of your data, we have differentiated the purpose for which we use the data, the types of data and the basis of legitimacy depending on the category of people whose data we process. Next, we classify the people whose data we process based on the type of relationship they have with MY TOUR PLAN

WEB USERS:

What data do we collect from our website users?

Data of the users who fill in the contact form: The personal data that MY TOUR PLAN requests include: Identification data: name and surname, email, telephone and message Data related to the request · Data of the users who subscribe to the newsletter/ want to receive information commercial communications and information: Identification data: email address.

Data of users who register on our platform: Identification data: Name and surname, postal and electronic address, telephone, billing address.

Data from users who browse our website: Data provided by cookies and by Google Analytics.

For what purposes will we process your personal data?

At www.mytourplan.eu , when the user accepts our privacy policy, he authorizes us to use and process the personal data provided to: • Send you the information and provide the service you request through the various emails available on our website. • Provide you with information about the offers, products and services requested. • Manage the online reservation. • Occasionally, MY TOUR PLAN may use your personal data to send you notifications by email. Said notifications will be made to inform about the modifications in our services or products or in our legal conditions policies.

www.mytourplan.eu also collects information from web users not directly provided by them through cookies. The data collected through cookies and other devices will be used for statistical studies and profile analysis in order to provide a better service through our website, for which the GOOGLE ANALYTICS application will be used, which is a Google tool. to help website owners analyze how their visitors interact with their properties. You can obtain more information about its privacy policy at https://www.google.es/intl/es_ALL/analytics/learn/privacy.html

We inform you that, in general, international transfers of your personal data are not planned, adopting the necessary measures and guarantees in this area in accordance with current regulations on the protection of personal data (See section No. 8).

Notwithstanding the foregoing, the possible transfer of your personal data is highlighted in order to enable browsing and the use of cookies provided by third-party companies.

In any case, MY TOUR PLAN, adopts the measures recognized in the GDPR so that these transfers, if they occur, comply with the provisions of articles 44 to 49 of the GDPR and articles 40 to 43 of the LOPDGDD.

Social Media Contacts

What data do we collect from our website users?

Identification data on the Social Network: MY TOUR PLAN will not request data beyond what you have included in your user profile.

For what purposes will we process your personal data? Answer and manage your queries, requests or requests. Engage with you while you are part of our community of followers.

What is the legitimacy for the processing of your data?

In the execution of a pre-contract/contract that links you to the corresponding social network and in accordance with its privacy policies:

Facebook : http://www.facebook.com/ policy.php?ref=pf

Instagram : https://help.instagram.com/155833707900388

Twitter : http://twitter.com/privacy

Pinterest : https://about.pinterest.com/es/privacy-policy

Youtube https:// policies.google.com/privacy?hl=es&gl=es

The social networks used by the company: Facebook, Instagram, Linkedin, Web de Turismo de Tenerife, Google Map, Google Business, Whatsapp, Whatsapp business.

www.mytourplan.eu will try at all times to establish adequate mechanisms to obtain the User's consent for the installation of cookies that require it. The acceptance of the installation of cookies entails the acceptance of the conservation of the IP address in the records of www.mytourplan.eu together with the date of acceptance, for a period of one year, in order to demonstrate the consent given. You can obtain more information in our “Cookies Policy”.

3. FOR WHAT PURPOSES WILL WE PROCESS YOUR PERSONAL DATA?

When the user accepts our privacy policy, they authorize us to use the personal data provided for the following process: Send them the information and provide them with the service they request through the form available on our website. Communicate and organize excursions to clients.

Prepare statistical studies to assess the success of campaigns / ways through which the user has learned about a service provided by MY TOUR PLAN. These data are collected for the sole purpose of statistics and are for internal use by MY TOUR PLAN.

Send you the newsletter when you are subscribed to the web, with the events, activities and promotions of MY TOUR PLAN and the sector that may be of interest to you.

Send you commercial communications about offers, activities and promotions of MY TOUR PLAN and the sector that may be of interest to you by conventional or electronic means when you have checked the box that you wish to receive information.

How do we obtain your data?

We obtain your data through: The form that the web user completes for the purpose that is included in it. The form is subject to the acceptance of this privacy policy by checking the indicated box.

The browsing data is obtained from the different cookies that the user accepts when accessing www.mytourplan.eu for the first time.

4. WHAT IS THE LEGITIMATION FOR THE PROCESSING OF YOUR DATA?

The legitimacy for the process of your data by the THE OWNER is based on:

In the execution of a pre-contract/contract to send you the information and provide the requested service, otherwise it is not possible to carry it out.

In the consent of the user for the sending of commercial communications (Newsletters) of the THE OWNER and the sector that could be of interest to them. The user can revoke the consent given at any time.

5. FOR HOW LONG DO WE KEEP YOUR DATA?

The data to send you the information or provide the service you request through the contact form available on our website, will be kept during the contractual time it is in force, and once it is finished during the legal prescription period.

The IP address obtained through cookies will have a conservation period of one year, in order to demonstrate the user's consent.

Regarding the term of conservation of cookies, you can obtain more information on our website in the section "Cookies Policy"

If you leave a comment, that comment and its meta data will be retained indefinitely. This way we can automatically recognize and approve follow-up comments instead of leaving them in a moderation state.

For registered users of our website, we also store the personal information that you provide to us through your user profile. All registered users can view, edit or delete their personal information at any time (except the username which cannot be changed). Website administrators can also view and edit that information.

Social Media Contacts

The data processed from contacts on Social Networks will be kept as long as the user and MY TOUR PLAN maintain a link on the social network. As the data processing does not depend directly on MY TOUR PLAN, we can only consult or cancel your data in a restricted manner. We will process your data for as long as the user of the social network links to MY TOUR PLAN as 'friends', clicks 'like', 'follow' or similar buttons.

To proceed with the rectification of your data, restriction of the information or of those publications that you share, MY TOUR PLAN will not be responsible for making said rectifications, but must be done by the user of the Social Network by configuring their profile according to the privacy policy of the Social Network itself.

Regardless of the legitimacy that covered the collection of the data, it may be processed for the purposes of scientific, historical or statistical research, always implementing the appropriate guarantees and respecting the rights and freedoms of the interested parties.

6. WHAT KIND OF DATA DO WE PROCESS FROM OUR USERS?

THE OWNER treats the following categories of data:

Data of the users who access the support offered by the OWNER: The personal data that THE OWNER requests include:

Identification data: The data provided by the user in the Contact access is collected: Telephone, Subject, Comment and those provided by the user himself when filling in the forms.

• Data related to the application.

b) Data from web users: Data provided by cookies and by Google Analytics.

Only those over 14 years of age can provide data through our website. If you are under this age, you must have the consent of your parents or legal guardians.

The User guarantees the authenticity and timeliness of all the data that he communicates to THE OWNER and declares that he is over 16 years of age, and will be solely responsible for any false or inaccurate statements that he makes.

The personal data processed by THE OWNER may be mandatory or voluntary.

VVoluntary information is information that the user is not obliged to provide in order to contact us.

In the event that you provide us with third-party data, you declare that you have their consent and you agree to transfer the information that we provide you in this clause, exempting THE OWNER from any type of obligation. However, THE OWNER may carry out verifications to verify that the third party has been informed by adopting the diligence measures established in the data protection regulations.

7. TO WHICH RECIPIENTS WILL YOUR DATA BE COMMUNICATED?

No data will be transferred to third parties except legal obligation or in the event that it is necessary to meet your request.

8. DO INTERNATIONAL DATA TRANSFERS OCCUR?

www.mytourplan.eu is hosted in Spain, a country that is in the European Union, in the territory of the European Economic Area, or that complies with the guidelines established in articles 46 and 47 of the GDPR, therefore, there will be no international transfers of the data provided by users on the web.

Our website only accesses user data using the following means: Through the contact form available to the user on the web.

Through cookies that the user has previously accepted.

By signing up for the newsletter.

International transfers of data may also take place at the headquarters of the previous assignments/ communications for which MY TOUR PLAN will use the tools provided in article 46 and 49 of the GDPR as a guarantee of those transfers made to countries that do not have an adequacy decision. of the European Commission.

In any case, the third parties with whom certain personal data are shared will have previously accredited the adoption of adequate technical and organizational measures for the correct protection of these and will be carried out only with third countries when there is a binding legal instrument in accordance with Articles 46 and following of the GDPR. With the acceptance of this privacy policy, it is accepted that an international transfer of data can take place in accordance with the indicated guarantees.

In the event that the requirements established in the GDPR are not met, the interested party may grant their consent to the international transfer or execute a contract in the interest of the interested party. Otherwise, an authorization must be requested from the Control Authority.

MY TOUR PLAN does not sell data of its users to third parties in any case.

9. WHAT RIGHTS DO YOU HAVE AND HOW CAN YOU EXERCISE THEM?

The user can exercise the following rights before THE OWNER:

1. Access your personal data
2. Rectify them when they are inaccurate or incomplete
3. Request the deletion or cancellation of the data when, among other reasons, they are no longer necessary for the purposes for which they were collected
4. Oppose their data process
5. Request the limitation of the processing of your data when any of the conditions provided for in the regulations are met
6. Request the portability of your data in the cases provided for in the regulationsPrevent being subject to automated decisions
7. Revoke the consents granted

To exercise their rights, the user must send a letter indicating the right they wish to exercise and accompany a document proving their identity and postal or electronic address for notification purposes. This request can be made, either by postal mail to: GEETANJALI RAMCHANDANI (MY TOUR PLAN).

Process Center I: Calle SanTelmo, 28. 38400 Puerto de la Cruz and Avda. Aguilar y Quesada, 3, 38400 Puerto de La Cruz, Santa Cruz de Tenerife. Address process Center II: Hotel Be Live Experience Orotava: Avda. Aguilar y Quesada, 3, local ground floor, 38400, Puerto de La Cruz, Santa Cruz de Tenerife, Spain. +34 922 87 52 90/ 922 88 96 67. :info@mytourplan.eu

THE OWNER must reply to the request for the exercise of rights within one month from receipt of the request. Said term may be extended by another two months if necessary, taking into account the complexity and number of requests. We will inform you of any extension within one month of receiving the request, indicating the reasons for the delay.

Likewise, the interested parties have the right to claim before the competent Control Authority (Spanish Agency for Data Protection) when they consider that THE OWNER has violated the rights that the data protection regulations recognize at www.aepd.es

10. ARE MY DATA SECURE?

THE OWNER has a contract vigilamt with the Virtual Hosting company Canarias SLU CIF: B76535830. Address: Calle San Agustín, 43, 38410, Los Realejos, Santa Cruz de Tenerife for hosting your website. It is a European company and has the latest systems in security measures.

Data of the Web Design company: LOUD COMMUNICATION PRIVATE LIMITED. Registration: 27AACCL9173C1ZH. Address: Gala No 202, Sterling Estate, Plot No 8, Ramchandra Lane, India.

THE OWNER guarantees the adoption of the appropriate measures to ensure the confidential process of your data, taking into account their reserved nature.

THE OWNER undertakes that said data remain secret, treating them with the utmost confidentiality, and declares to have implemented in its information system, the security policies corresponding to the type of data handled in accordance with the provisions of REGULATION (EU) 2016 /679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016 regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (GDPR) together with Organic Law 3/2018, of December 5, Protection of Personal Data and guarantee of digital rights (LOPDGDD).

11. WHERE DO WE SEND YOUR INFORMATION?

Visitor comments may be automatically checked by a spam detection service.

12. LINKS TO OTHER WEBSITES

If you choose to leave our website through links to other websites that do not belong to our entity, THE OWNER will not be responsible for the privacy policies of said websites or the cookies that they may store on the user's computer.